Terms and conditions

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Terms & Conditions

1.The following terms and conditions regulate the activity between Vintage Routes Crete M.I.K.E (subsequently “tour operator“) and their contractual partners, as well as tour participants (subsequently “client(s)“) in connection with all services, which are provided within the scope of full-day or half-day excursions and other tours/events (subsequently “tours”) operated by the tour operator. The present Terms and Conditions form an integral part of the respective individual contract. These Terms and Conditions are legally effective for contracts closed over the Internet. 

2.Conclusion of contract / Booking, Bookings can be made through different distribution channels (Internet, travel agency, hotel, Tourist Information, etc.), by phone, via e-mail/fax or in person. The contract between the client and the tour operator is concluded with the unconditional reservation through one of the distribution channels above. Through the reservation, the client accepts these terms and conditions as binding. 

3.Rates and conditions of payment. The tour rates can be seen from the effective price lists or confirmation of order. The rates on offers and confirmations are quoted including all applicable taxes. The published rates can be amended as per section 6. The tour rate has to be paid in advance. 

4.Cancellations / Amendments  

4.1 All tours - Up to 48 hours before the tour start, tours can be amended or cancelled free of charge.  - For cancellations less than 48 hours before the tour start, as well as for no-shows, the full tour rate will be charged.  - These terms of cancellations or amendments are also valid for bookings made less than 48 hours before tour starts.

4.2 If the stated minimum of participants for tours is not reached, the tour operator reserves the right to cancel the tour. A full refund will be given immediately in this case.

4.3 Amendments requested by guests less than 24 hours before the tour start may not be possible. 

5.Cancellations through the tour operator  

In case the execution of the tour is jeopardized, considerably hindered or impossible due to force majeure, meteorological hazard, official measures, political disturbances or strikes, tours can be cancelled after evaluation through the tour operator. The already paid tour price will be refunded in full. Further compensation claims are excluded. 
 

6. Amendments of rates or services 

The tour operator reserves the right to amend the agreed tour price, in case of exceptional circumstances. Such exceptional circumstances can be:   

-Price amendments of transportation companies   

-Newly introduced or higher taxes, charges or fees  

-Taxes or VAT imposed by the Greek government  

Amendments of rates in case of exceptional circumstances will be advised at least 3 weeks before tour start. The client has the right to either withdraw from the contract free of charge within 5 days after notice or to accept the new rates, it may also be possible to transfer to a different tour type. The tour operator reserves the right to change the tour program before the tour start. In case an important provider is no longer able to provide its services, the tour operator is to offer an alternative solution. The tour operator is obliged to inform the client immediately of changes in services or program. A rebooking or a free cancellation would be offered in this case. 

7.Terms of participation 

The client undertakes to inform the tour operator of any acute and serious health problems and any relevant food allergies/intolerances. It is prohibited to join a tour under drug and/or excessive alcohol influence. It is the duty of the client to comply with the terms and conditions and the instructions of the tour operator, its members of staff and the external management and personnel, in particular the obligation to wear the seat belts or the use of child safety seats in accordance with applicable laws. In case the terms and conditions are not met by a client or a client did not follow the instructions, the tour operator reserves the right to exclude the client from the tour. When this exclusion is made prior to tour start, it is subject to the cancellation clause. If the disqualification occurs after the start of the tour, the client has no right for a refund of the tour price. 

The client undertakes to follow the instructions of the tour guide regarding the itinerary and the continuation of the tour. If these instructions are not followed and the client is not present at the scheduled time of departure, the tour operator reserves the right to exclude the client from the tour after a wait of 15 minutes and continue the tour without him/her/them. In this case, the client has no right for a refund of the tour price and has to pay for any additional costs (e.g. transport back to the starting point) himself/herself. 

8.Liability 

8.1The tour operator is liable for damages, except for personal injury, in maximum to the extent of the tour price, unless the tour operator has acted in wilful misconduct or gross negligence, or except if caused by the client’s own fault. The tour operator will reimburse the client for the value of the contracted but not provided services or the additional expenditure only if the tour operator was not able to provide a suitable replacement service on the spot. 

8.2 Disclaimer of liability The tour operator is not liable for non-fulfilment of contractual obligations that are due to the negligence or breach of contract by clients (especially as stated in paragraph 7), force majeure, changes in the program due to the fact that the schedules of railroad-, bus, ship or transport companies, etc. have not been met. The tour operator will not accept any liability for loss of personal effects, cash, valuables, bikes, cameras, etc., theft, damage or misuse of checks and credit cards. 

9.Exclusion of claims and limitation Claims for non-delivery or non-performance of the services contract in accordance to the client are to be made in writing to the tour operator within 30 days after the contractually planned tour date. Claims received by the tour operator after this deadline cannot be accepted, unless the client is able to prove, that he has been innocently prevented from meeting the deadline. 

10.Applicable law and place of jurisdiction: The legal relationship between the client and the tour operator is Greek law (excluding the conflict of laws). For claims against the tour operator the exclusive jurisdiction of the courts of the city of Heraklion is agreed.